Our Office Policies

 

Hours

  • Monday thru Thursday - 9:00 AM to 5:00 PM

  • Friday - 9:00 AM to 1:00 PM

  • Patients appointments are available at this location on Wednesday and Thursday only. 

 

Telephone Calls

  • Call 911 for emergency situations.

  • Call CellMed Clinics at 602.938.8200.

  • If you call the office to discuss a new condition, you will be charged a consultation fee.

  • Dr. Logan and staff are not available to answer email messages or phone calls after hours or on the weekends. If you need after hours medical care, please proceed to the nearest Emergency Department or Urgent Care Facility.

Forms

  • You will receive a variety of forms, including Patient Registration/Informed Consent and the HIPAA Notice of Privacy Practices, for you to read, complete, and sign.  When you make your first appointment, you will be emailed a link to log in to the CHARM EHR patient portal.  You may fill them out online and they will be returned back to our front office staff.  IF you prefer to fill them out, please ask the front desk to email the forms to you so you may print them out and have them prepared for your first visit.  If you have any questions concerning these forms, we will explain them to you.

 

Appointment Cancellation

  • Appointments must be cancelled no later than 24 hours and at least one business day prior to an appointment, otherwise you will be charged $50 for the missed appointment.

  • Our automated reminder system will allow you confirm, cancel or reschedule your appointment right from your phone.  If your appointment is not cancelled or rescheduled, it is considered confirmed and we will be expecting you at our scheduled time to meet.  

 

Payment/Insurance Policy

  • CellMed Clinics provides services on a fee at time of service basis.  By choosing not to be a provider with contracted status with insurance companies, we do not have to limit the time or quality of treatment we provide because of insurance company restrictions or elevate our rates to pay for billing services.  

  • When you pay for the services you receive, you will receive a written statement (superbill) which you can submit to your insurance company for their consideration of reimbursement to you.  We will be happy to provide chart notes or other documentation at your or your insurance company’s request.  

  • Whether or not you receive reimbursement and the amount will vary according to the terms of your insurance policy.  We strongly recommend you call your insurance company to completely understand your benefits prior to your first scheduled appointment.  We cannot make guarantees or estimates regarding what reimbursement your plan allows.

  • Payment for appointments, supplements and products is due in full at the time of service or purchase.  We accept cash, check or debit/Visa/MasterCard/American Express at the time of service.  We also accept Health Savings Account and Flex Spending Account debit cards at time of service.